dk365 Privacy Policy

1. What Information We Collect

dk365 collects various types of information to build a safe and fair gaming environment with you. This information comes from two main sources — information you provide directly and information collected automatically while you use the platform.

1.1 Information You Provide

Information you provide during registration, verification, or use of services includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (when identity verification is required)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers, bank account details
• Messages or issue descriptions you send to customer support

1.2 Automatically Collected Information

When you use the dk365 platform, our system automatically records the following information:

• IP address and device identifier
• Browser type, operating system, and device information
• Duration of your session and pages visited
• Gaming activity history — bet amounts, win and loss records
• Transaction history — deposit and withdrawal dates, amounts, and methods
• Information collected through cookies and similar tracking technologies

2. How We Use Information

dk365 uses collected information only for legitimate business purposes and to provide you with better services. We do not use your information for any unlawful or unethical purpose.

• Account Management: To create, verify, and secure your account.
• Service Delivery: For gaming, payment processing, and managing promotional offers.
• Customer Support: To resolve your issues quickly and improve our 24/7 live chat service.
• Security and Fraud Prevention: To detect unusual activity and protect the integrity of the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For data analysis and research to make your experience better.
• Communication: To inform you about important updates, security notices, and offers.

3. Information Sharing and Disclosure

dk365 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

3.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, software services, and customer support. These partners receive only the information necessary to carry out their designated tasks and are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose your information to comply with court orders, government agency requests, or applicable law. In such cases we will make every effort to protect your information to the greatest extent possible.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new party. We will notify you in advance if such a change occurs.

4. Information Security

dk365 treats the protection of your personal information as the highest priority. We implement industry-standard technical and administrative measures to keep your information safe from unauthorized access, alteration, disclosure, or destruction.

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Firewall and Anti-Fraud Systems: Our servers are protected by advanced firewalls and anti-fraud measures.
• Access Controls: Only authorized staff can access your information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Payment Data Protection: Sensitive payment information is encrypted and stored separately.

Please note that no transmission of information over the internet can be guaranteed to be completely secure. We therefore ask you not to share your account password with anyone, and to remember to log out after using an unfamiliar device.

5. Cookies and Tracking Technology

dk365 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: For the core functions of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences — such as language settings.
• Analytics Cookies: To review site usage and improve services.

You can disable cookies from your browser settings. However, doing so may cause some platform features to not work properly.

6. Data Retention Period

dk365 retains your personal information only for as long as it is necessary or legally required. The following guidelines are followed:

• Information for active accounts is retained for as long as the account remains open.
• After account closure, information is kept for a specific period as required by law.
• Transaction records are retained for the period specified under financial regulations.
• Customer service communication records are kept for a reasonable period to ensure service quality.

After the specified period, your information is securely deleted or anonymized.

7. Your Rights

As a user of dk365, you have the following rights over your own information:

To exercise these rights or if you have any questions, contact us at [email protected]. We will respond to your request as quickly as possible after appropriate verification.

8. Protection of Minors

dk365 is strictly a platform for users aged 21 and above. We do not knowingly collect personal information from minors. An age verification process is in place during registration.

If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information. If you become aware of a minor's account, please contact us.

9. Third-Party Links and Services

The dk365 platform may include services from game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe). These third parties have their own privacy policies, for which we are not responsible. We recommend that you review their privacy policies before using those services.

10. Changes to the Policy

dk365 may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and note the update date on this page.

Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore advise you to visit this page regularly.

11. Applicable Law

This Privacy Policy is governed by the applicable legal framework. Any disputes or disagreements will be resolved through the relevant jurisdiction. All our operations are conducted in accordance with fair play principles and we are committed to protecting the rights of our users.