dk365 Terms and Conditions
Please read these terms and conditions carefully before using the dk365 platform — this is a binding agreement between you and us.
Introduction and Acceptance
These terms and conditions ("Agreement") form a binding legal agreement between dk365 ("Platform", "we", "us") and any person who uses the dk365 website or related services ("User", "you").
By accessing the dk365 platform, creating an account, or using any service, you confirm that you have read, understood, and agreed to comply with these terms and conditions in full. If you do not agree with these terms, please refrain from using our platform.
Important: These terms and conditions may be updated from time to time. You are advised to review this page regularly.
This agreement operates together with dk365's Privacy Policy and Responsible Gaming Policy, which are considered an integral part of this agreement.
Account Registration
To create an account at dk365, you must provide accurate, complete, and up-to-date information. Providing a valid mobile number and email address is mandatory.
2.1 Account Responsibilities
- Each user may create only one account. Creating multiple accounts may result in all accounts being cancelled.
- It is your responsibility to keep your login credentials (username and password) completely confidential.
- If you suspect unauthorized access to your account, you must notify our support team immediately.
- You are responsible for all activities carried out from your account.
2.2 Verification Process
dk365 may request KYC documents for identity verification at any time. If verification is not completed, deposit, withdrawal, or bonus services may be restricted. Required documents may include: a copy of your national ID card, passport, or driving licence.
Eligibility Requirements
To use the dk365 platform, the following conditions must be met:
- Age: You must be 21 years of age or older. This platform is for those aged 21 and above only.
- Mental capacity: You must have the mental and legal capacity to enter into a legal agreement.
- Personal account: The account must be operated in your own name and for your own use.
- Not for third parties: Betting on behalf of or as a representative of another person is prohibited.
Age Verification: We may request documents for age verification at any time. Failure to prove age will result in the account and funds being suspended.
Deposits and Withdrawals
dk365 supports popular payment methods in Bangladesh. All transactions are completed in Bangladeshi Taka (BDT / ৳).
4.1 Deposit Rules
- Minimum deposit amount: ৳200 (for each method).
- Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
- The mobile banking number or bank account used for deposits must be registered in your own name.
- Deposit amounts are generally reflected in your dk365 wallet within a few minutes.
4.2 Withdrawal Rules
- Minimum withdrawal amount: ৳500.
- Withdrawal processing time: generally within 30 minutes to 3 hours.
- Withdrawal requests can only be made from a verified account.
- Funds linked to a bonus cannot be withdrawn until the wagering requirement has been met.
- You are requested to withdraw via the same method used for your deposit.
Transaction Security: dk365 secures all financial transactions through SSL encryption. The protection of your funds is our highest priority.
Bonuses and Promotions
dk365 offers various types of bonuses and promotions for its players. Each bonus has its own terms and conditions.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit up to ৳8,000. To receive this bonus:
- The account must be fully verified before claiming the bonus.
- To withdraw the bonus amount, a wagering requirement of 15 times (15x) the total bonus must be met.
- The welcome bonus is applicable only once per account.
- Some games may be excluded from bonus wagering — contact the support team for details.
5.2 Ongoing Promotions
- All promotions are for a limited time and may be changed or cancelled at any time.
- dk365 reserves the right to cancel a bonus if bonus abuse is suspected.
- It is not possible to activate another bonus while one is already active.
- Winnings from a bonus cannot be withdrawn before the wagering requirement has been met.
Gameplay and Betting Policy
All games and betting activities on dk365 are conducted impartially. Our game providers ensure the highest standard of fair play.
6.1 Game Rules
- Each game has its own rules, which are provided in detail on the game page.
- If a game is interrupted due to a technical error, the bet for that round is generally refunded.
- In the event of a dispute over a game result, dk365's decision will be considered final.
- Data stored in the game provider's server logs will serve as the basis for resolving all disputes.
6.2 Sports Betting
- Betting is available on cricket (BPL, IPL, T20 World Cup, ICC events), football, kabaddi, and other sports.
- If an event is cancelled or postponed, the bet refund policy will apply.
- In live betting, odds may change at any moment.
- dk365 reserves the right to investigate if suspicious or unusual betting patterns are detected.
Security and Privacy
dk365 places the highest importance on protecting your personal information and financial data.
- All data transfers are secured through 256-bit SSL encryption.
- Your personal information will not be sold or rented to third parties.
- Information may be shared with regulatory bodies in cases of legal obligation or fraud investigation.
- If suspicious activity is detected, the account may be temporarily suspended.
To learn more about how we collect and use information, please read our Privacy Policy.
Prohibited Activities
The following activities are strictly prohibited on the dk365 platform:
- Money laundering: Depositing or transacting with funds obtained from illegal sources.
- Fraud: Creating an account using a false identity or documents.
- Multiple accounts: Operating more than one account under one person's name or from a single device.
- Bonus abuse: Strategic betting intended to exploit the bonus system.
- Software hacking: Attempting to infiltrate or manipulate the platform.
- Allowing underage access: Letting someone else use your account, especially minors.
- Collusion: Conspiring with other players to gain an unfair advantage.
If any of the above prohibited activities are detected, the account will be permanently closed and funds will be forfeited.
Account Suspension and Closure
9.1 Closure by the User
You may request to close your dk365 account at any time. All balances should be withdrawn before making the request. If an account with an active bonus is closed, the bonus will be cancelled.
9.2 Suspension or Closure by dk365
dk365 reserves the right to suspend or close an account without prior notice in the following circumstances:
- Violation of the terms and conditions.
- Providing false information or identity fraud.
- Suspicious financial activity.
- Security threats or illegal activity.
- If the account holder is found to be a minor.
If funds are found to be returnable after account closure, they will be returned within the applicable processing time.
Limitation of Liability
dk365 will not be held responsible for the following:
- Games being interrupted or stopped mid-way due to internet connection issues.
- Errors or delays caused by third-party payment gateways.
- Services being temporarily unavailable due to unexpected technical disruptions.
- Account security being compromised due to the user's own negligence.
Under no circumstances will dk365's total liability exceed the actual funds available in your account.
Responsible Gaming
dk365 takes responsible gaming very seriously. We believe that gaming should be for entertainment purposes only.
- You can set daily, weekly, or monthly deposit limits on your account.
- You can use the self-exclusion feature for a specific period of time if needed.
- If you notice signs of gaming addiction, please inform our support team immediately.
- Only play with money that you can afford to lose.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Changes to Terms
dk365 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users via email or through a notice on the platform.
Continuing to use the platform after any changes will be considered as your acceptance of the new terms and conditions. Therefore, it is recommended that you review this page regularly.
Contact: If you have any questions about these terms and conditions, please contact our support team. Our team is available 24/7 to provide assistance in Bengali.
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